Refund Policy

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Overview: At His Organics LLC, we are committed to providing our customers with high-quality products. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your peace of mind.

General Refund Policy

1. Eligibility for Refund: Customers may request a refund within 30 days of receiving the product.o To be eligible for a refund, products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

2. Refund Process: To initiate a refund, please contact our customer service team at hello.hisorganicsllc@gmail.com.o Provide your order number, details of the product, and the reason for the refund request.o Once approved, you will receive instructions on how to return the item.

3. Refund Method: Refunds will be processed using the original payment method within 7-10 business days after we receive and inspect the returned product.

4. Shipping Costs:o Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Exchanges: If you wish to exchange a product for a different item, please follow the return process above and place a new order for the desired product.

Special Refund Policy for Tisanes

Due to the nature of food products and health regulations, we have a separate refund policy for our herbal tisanes:

1. Eligibility for Refund: Customers may request a refund for tisanes within 7days of receiving the product.o Refunds will only be issued if the product is unopened and in its original packaging. Opened or partially used products are not eligible for a refund due to health and safety regulations.

2. Refund Process: To initiate a refund for tisanes, please contact our customer service team at hello.hisorganicsllc@gmail.com.o Provide your order number and details of the product you wish to return.o Once approved, you will receive instructions on how to return the item.

3. Refund Method: Refunds for tisanes will be processed using the original payment method within 7-10 business days after we receive and inspect the returned product.

4. Shipping Costs: Shipping costs for returns of tisanes are the responsibility of the customer and are non-refundable.

Contact Information

For any questions regarding our refund policy or to initiate a return, please contact us at:

• Email: hello.hisorganicsllc@gmail.com

• Phone: 912-521-6993