Refund Policy

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Overview: At His Organics LLC, we are committed to providing our customers with high-quality products. If you are not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your peace of mind.

General Refund Policy

1. Eligibility for Refund: Customers may request a refund within 30 days of receiving the product to be eligible for a refund, products must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

2. Refund Process: To initiate a refund, please contact our customer service team at CustomerSupport@hisorganicsllc.com.  Provide your order number, details of the product, and the reason for the refund request.o Once approved, you will receive instructions on how to return the item.

3. Refund Method: Refunds will be processed using the original payment method within 7-10 business days after we receive and inspect the returned product.

4. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.

5. Exchanges: If you wish to exchange a product for a different item, please follow the return process above and place a new order for the desired product.

Special Refund Policy for Tisanes

Due to the nature of food products and health regulations, we have a separate refund policy for our herbal tisanes:

1. Eligibility for Refund: Customers may request a refund for tisanes within 7 days of receiving the product. Refunds will only be issued if the product is unopened and in its original packaging. Opened or partially used products are not eligible for a refund due to health and safety regulations.

2. Refund Process: To initiate a refund for tisanes, please contact our customer service team at CustomerSupport@hisorganicsllc.com.  Provide your order number and details of the product you wish to return.o Once approved, you will receive instructions on how to return the item.

3. Refund Method: Refunds for tisanes will be processed using the original payment method within 7-10 business days after we receive and inspect the returned product.

4. Shipping Costs: Shipping costs for returns of tisanes are the responsibility of the customer and are non-refundable.

Contact Information

For any questions regarding our refund policy or to initiate a return, please contact us at:

• Email: CustomerSupport@hisorganicsllc.com

• Phone: 912-400-9595